FREQUENTLY ASKED QUESTIONS

SHOPPING AND PRODUCTS

Order Status
Where do you ship?

We ship anywhere in Canada 3-5 days, upon payment received. *Please consider extra shipping time due to pandemic.

Where do I buy Herb Angels?

You can purchase Herb Angels products online.
You can also check out a list of our retailers here.

I’ve received my order but something is wrong with it. What should I do?

We want every member to have a seamless experience with Herb Angels. Please contact our Member Support team via our contact form or by emailing [email protected] and we will strive to make it right.

After I place an order, when will my order ship?

We work hard to process and ship your order as soon as possible. A customer care representative will call you within 24 hours to complete your order. The number of business days to reach you begins once your order leaves our fulfillment center.

What is your return policy?

Herb Angels does not provide refunds or exchanges for any of its products unless product arrives damaged and unusable.

At its sole discretion, Herb Angels may replace product proven to be lost by DHL, UPS, or Canada Post, its shipping providers.

Please contact our Member Support team with all concerns related to products, packaging, or shipments. Include as much information as possible including the LOT NUMBER that is stamped to each products’ packaging.

Tracking shows that my order is being “returned to sender.”

In the event that this happens, please reach out to our Member Support team with the shipping address you had intended this order to ship to and your order number.

You can contact our Member Support team via our contact form or by emailing i[email protected]

I’ve received my order but something is wrong with it. What should I do?

We want every member to have a seamless experience with Herb Angels. Please contact our Member Support team via our contact form, we will strive to make it right.

Products
What happened to Herb Angels RSO Products?

We under went a rebranding, in order to provide a more streamlined approach to contemporary cannabis products. As part of the education platform, we have created THC PLUS, which is still made using the same extraction method for RSO (Rick Simpsons Oil), with the same benefits.

Products containing THC PLUS (made with RSO)
Read More

What is CBD?
CBD (or cannabidiol) is one of over 100 cannabinoids found in cannabis.
Am I going to get high?

Getting high refers to euphoric effects which are usually experienced when consuming products that contain THC. Depending on the present cannabinoids in a dosage, varies in euphoric effect. Intense euphoric effects are most strongly experience with FULL SPECTRUM CANNABIS extracts like THC PLUS (made with RSO). While other products that contain little to know THC, like CBD Isolate do not get you high.

Cannabis and Hemp Extracts in order from no high effect up to a very strong high:

CBD Isolate
- does not get you high, effects are imperceptible.

CBD PLUS (CBD Distillate)
- derived from hemp, and contains less that 5% THC and 60%+ CBD, amongst other cannabinoids.

Balanced (CBD + THC blends)

THC (THC Distillate - ∆9-THC)
- mild euphoric effects. No other cannabinoids are present, and therefore has a limiting effect to how high on can feel. Also, it’s important to distinguish the difference in euphoric effect between ∆8-THC and ∆9-THC, it is important that the retailer provides accurate lab test results).

THC PLUS (made with RSO)
- made from fresh whole plant cannabis, this extraction method offer a high concentrated pure cannabis.

Every person experiences getting “high” from consuming cannabis is different ways, depending on individual tolerance level, body weight, etc. To learn more, read Exploring the Cannabis Spectrum to find out what’s best for you.

Where does Herb Angels CBD and THC extracts come from?
Quality and consistency are everything! The hemp in our CBD products is sourced from our exclusive bioscience partner’s 1,100 acre organic farm.

This farm harvests all its hemp flowers by hand to create our full-spectrum hemp flower oil — no seeds, leaves, or stalks, and DEFINITELY no isolate.

Topical
How do I use the Topical products?
All of the topicals in the Herb Angels collection are based with Shea Butter and Mango butter, blended with a mix of essential oils and a high dose cannabis or CBD extract. Shea butter topicals are a great for targeted relief.

Because it’s base has a lasting effect that helps apply beneficial cannabinoids to targeted areas. For chronic issues, apply liberally and frequently.

Just like capsules and tablets, we recommend using our Herb Angels Topical regularly. It absorbs for up to 30 minutes, and many have experienced relief for 2-4 hours.

Which Topical should I use?
TINCTURES, CAPSULES AND TABLETS
Why is it best to hold Tincture drops under my tongue?
With Herb Angels tinctures, we recommend sublingual absorption. Hold the oil under your tongue for at least 60 seconds. It should feel like there is nothing left to swallow.

By doing this, you allow the CBD to absorb directly into your bloodstream through your sublingual glands. These glands allow the CBD and other present cannabinoids to bypass your digestive system, allowing you to take a dose in the moment, when you need it.

The onset time for the Herb Angels Tinctures is 10 30 minutes and lasts 4-6 hrs. For intense pain, take a dose every 2-4 hours.

Herb Angels tinctures are tasteless and unscented.

Can I take both the Capsules or Tablets and the Tinctures together?
Yes! In fact, many of our members take them in tandem regularly.

Because the Tinctures work quickly to provide relief and the Capsules or Tablets act as a slow and steady drip, we can often combine them in personalized routines to provide relief.

Should Tinctures, Capsules and Tablets be taken with food?
It’s always a good idea to take your CBD or THC with a healthy fat.

CBD is fat-soluble so when you ingest CBD alongside a healthy fat; like peanut butter, avocado, cheese, etc. it can increase the bioavailability significantly!

How do I request a product that you do not currently carry?
Our Member Support team gathers feedback when new products are requested.

Contact our Member Support team now and leave a detailed description of what you are looking for.

VAPE PENS
How do I charge the vape pen?
The end of the vape pen is fitted with a mini-usb charge port, to charge the battery, in the case that the battery needs charging.

Use a standard mini-usb cable to charge.

Do I need to charge the vape pen before use?
Vape pens come pre-filled and ready-to-use out of the box.

A convenient mini-usb port enables the vape to be recharged, in the case the battery charge is done.

Can I refill the vape?
You cannot refill the vape cartridge. This in a one time use vape pen.

Unscrewing the vape cap and filling is under each individual’s personal preference.

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